Cartoon My Car

Our most frequent questions

Creating Your design

What happens if i only purchase the design?

Once you purchase one of our designs, we will send your photos and notes to our design team. Then, they will create your design and we will email it to you upon completion. In the case that you have purchased a design and a product for it to printed on to, we will require you to reply to our email within 24 hours if you have any concerns or if the design requires revisions. If we do not hear from you by then we will commence the process assuming you are happy with your design.

How do i add more than 2 cars?

EASY! Just visit CUSTOM DESIGN WITH 2+ CARS

Can i have 2 cars with more than 3 people ?

Yes of course you can! Visit CUSTOM DESIGN WITH 2+ CARS

What should i put in the notes?

In the notes section you should place anything in there that you think is relevant ! If you need any pointers visit our DESIGN HELP page

How many images should i upload ?

Upload as many as you can, to help our designers capture every last detail. The more the better, however we can work from just 1 image per variant (E.g car or person).

Can i have a pre-made background for a design with 2+ cars?

You can indeed however, the backgrounds options for the original "create design" page are only able to fit 2 cars in them.

So, to purchase one of our pre-made backgrounds with a 2+ car design, select the "Custom" background option and in the notes section include the title of the background you would like. Titles for the backgrounds are found on the "Create Design" page.

Do i need to have people in the design?

Absolutely not, we only offer this for people who require it! If you just require a drawing with just your vehicle and a background, please leave the default option set for "0 People".

Can you change the colour of my car?

Yes our artists are able to do pretty much anything you require ! Just tell us in the notes and if you can upload images that support your requests in the upload fields.

What is the "None" Background?

This background will come plain white as standard, but we can change the colour for you if you tell us to in the notes section.

Can you draw pets?

Yes we can indeed draw pets, however you will need to purchase an extra person for this. Pets count as 1 person.

What image quality do you require?

The better quality of the images you upload, the easier it will be for our artists to make a more accurate illustration of you or your car! But don't worry, upload what you have and if we run in to any issues we will contact you!

I have a larger design than what you are offering, what should i do?

Below are our prices, so you can total up what your cost will be for a large order, then email us so that we can discuss your design !

£25 per car

£15 per person

£25 for a custom background.

What do i do if i am not satisfied with my design?

So, this is a rare occasion however we understand it is a possibility. So once you receive your design via email, we ask that you respond to us within 24 hours. Your design can have revisions however we can not create a whole new design. We will try our absolute best to resolve any issues you may have with it.

Shipping & Design Times

How long does it take if i purchase the design and a product?

Once your payment has been captured your requirements will be submitted to our designers! They will then need an average of 7-15 business days to draw your design, however designs have been delivered within 48 hours; it all depends on our order volume.

Once they have drawn it, we will email your design to you. If you are happy with it, we will then print your design onto your product.

Shipping times for your product are dependant on your location, you will have the option at the checkout to choose your shipping preferences.

Please be patient with us during busy periods as these times may rise!

Do you ship worldwide?

Yes we do indeed, anywhere you are in the world we can get your design to you!

How long does the design process take?

Can i speed up the process ?

Yes of course you can!

For faster design delivery, please purchase the "Faster Design Delivery" extra. This will push your design to the front of our que and ensure that you take priority! This is perfect for those purchasing for a gift!

For faster delivery of a physical printed product, please select the fastest shipping option available at the checkout. You may also consider purchasing the "Faster Design Delivery" to aid with the faster process.

I am ordering for a present, how long do you need?

When ordering for a present please give us as much time as you possibly can so that everything can be completed for you in time!

We ask that you allow 7-15 business days for the design and another 7 business days for processing and shopping once you are happy with it!

Consider using the fastest shipping method at the checkout page to skip the que and speed up your delivery !

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